1 year warranty

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship within one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer. In the event of any claim we reserve the right of the final decision of either repair, replacement or refund of purchase price paid in part or whole depending on the nature of the damage.

This limited warranty does not cover damage caused by normal wear and tear, damage caused from misuse, accident, abuse, non-compliance with the instructions supplied along with the Product, neglect, or misapplication. The limited warranty does not cover physical damage to the surface of the Product either.

The Products must be returned to Kitalma as soon as possible following your notification of the deficiency, damage or defect, along with an explanation of the same. The deficient, defective or damaged product is to be sent to the address provided by Kitalma. 

In order to make a claim under the limited warranty, please go to Your Orders on Amazon and then click on Kitalma next to the Sold By field. After the page loads, please click on “Ask a Question” then select the “An Order I Placed” option. Select a subject below and then click on “Write Message.”

We will aim to respond within 24 hours and do all we can to make this right.

Returns

30-Day Money Back Guarantee 

Your satisfaction is our priority. Kitalma offers a 30-day money back guarantee . If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. 

To reach out to us directly, please go to Your Orders on Amazon and then click on Kitalma next to the Sold By field. After the page loads, please click on “Ask a Question” then select the “An Order I Placed” option. Select a subject below and then click on “Write Message.”

We will aim to respond within 24 hours and do all we can to make this right.

If your product develops a defect in workmanship past the first 30-day period, your purchase is covered by our 1-Year Limited Warranty. Please contact customer support for assistance.